Stock and Shipping Delays (Updated 28/09/21)

Local Shipping and Handling

Due to the current situation with COVID Restriction in NSW, our warehouse packing and fulfillment staff has been significantly reduced. With the mighty effort of our staff fuelled with encouragement and support from our customers, we are still able to meet our standard Pick and Pack timeframes of 1 - 2 business days from receiving the order.

Australia Post our courier and postal partner however has advised, there may be delays of between 5 - 15 days on top of the standard delivery time frames shown on your tracking notification/information due to restrictions and pressure on its national postal network from the current COVID situation.

We from Keoji, do apologise for the inconvenience caused and sincerely thank all of our customers continued support of our store!

Shipping Costs and Delivery Times

Disclaimer: For orders containing ONLY Sheet Masks Product Types, Spot Patches Sheet Types, Small Makeup Types such as COSRX Pimple Patch, Innisfree Sheet Mask or Eye Brow Pencils etc, in a quantity of 1 - 10 per order it will be delivered via untracked letter service, therefore you will not receive any tracking information. If the order is placed for Express Shipping, it will be delivered via Parcel Express Post Service as per our normal Express Shipping Policy.

Australian Letter Service via Australia Post generally takes between 5 - 15 business days to arrive. Unfortunately we do not own or have any influence how Australia Post operates to reduce this timeframe.

 Order Value

Standard Shipping

*(3-8 business days)

Express Shipping

*(2-5 business days)

Less than $70 $7.50 $11
$70 to less than $110 FREE $11
$110 or more FREE FREE

 

*rural/remote areas may take longer

An email will be sent to you with your tracking number once your order has been processed. Shipments are processed within 1-2 business days after placing your order. Delivery times may incur delays during holiday periods or extreme weather events.

We deliver to PO Boxes and Parcel Lockers. Please include the street address of the Parcel Locker location.

We advise to use a shipping address where someone is available to collect the parcel during business hours Monday-Friday. If deemed safe, the courier may leave the parcel at the address. Otherwise, the parcel will be taken to the nearest collection point and a collection card will be left for you. 

If a parcel is returned to Keoji due to being unclaimed or because an incorrect address was submitted, the customer will be responsible for the re-delivery handling and postage fee. This fee is valued at $20 depending on the weight and size of the order. If the customer would prefer a refund, then the fee will be deducted from the total order amount.

Keoji is not responsible for unclaimed parcels or parcels that have had incorrect addresses submitted during the order. Keoji is also not responsible if a parcel has been lost or stolen, unless this occurred during transit. We provide tracking numbers and the status 'Delivered' will signify that the order has been successfully received.

As with the majority of businesses, Keoji reliant on our courier partners to delivery our products to our customers. Therefore Keoji is not responsible and liable for delays caused by courier/postal partners such as Australia Post. Refunds are not eligible due to uncontrollable events such as COVID-19 pandemic causing transit delays within our third party courier/postal network, such as Australia Post.

Keoji will process and attempt at contacting the customer if a parcel has been returned to us by the courier within 1 - 2 weeks of receiving the returned parcel. It is the customers responsibility to track their parcel via the provided tracking notification email and/or SMS and notify Keoji of any change or issues that may arise. Keoji do not monitor or track customers orders post order status being  'Shipped' or 'Fulfilled'.

If you have requested a redirection or safe drop for your parcel, Keoji will not be responsible for lost or undelivered parcels for your order. Please ensure the address is correct when confirming your order to avoid any inconvenience.