Orders are confirmed and processed within 1 - 2 business days with the exception of weekends and public holidays.

Skincare products make great gifts! There is no need to worry here as we do not add any price details in our orders.

At Keoji we accept credit cards (Visa, Mastercard, Amex), Paypal, Google Pay, Apple Pay, Afterpay and Zip Pay.

At Keoji, we keep your personal information secure and private during the entire checkout process to ensure that you have a safe and secure shopping experience.

It depends on where you are. Post order processing time which is 1 - 2 business days, standard delivery time in Australia generally takes 3-5 business days to arrive. Post order processing time, express delivery time in Australia generally takes 1 - 3 business days. Further details on shipping timeframes can be found via: https://www.keoji.com.au/pages/shipping-policy

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.

Korean products are usually labelled with a manufacturing date instead of an expiry date. Products have a shelf-life of two to three years, depending on each individual product and brand, so don’t be alarmed if you receive a product stamped with a date prior to the date you bought the product!

1. Cleanse – use a gentle cleanser to remove dirt without stripping the skin of essential oils.

2. Tone* – moisturise and prep the skin for the next step of skincare.

3. Essence – enhance the skin’s cellular renewal process, increasing its firmness, elasticity, tone and brightness.

4. Moisturise – hydrate and protect the skin from the external environment.

5. SPF – apply a good quality, high SPF sunscreen every day.

As your skin does most of its healing and renewal at night it is important to layer your products to ensure your skin is adequately hydrated.

In general, night care products are heavier than their day-counterparts.

6.  Double Cleanse – this step is quintessentially Korean. It is designed to give you squeaky-clean skin!

Cleanse Step 1 ) Use an oil based cleanser to get rid of your makeup;

Cleanse Step 2) Follow up with a foam cleanser to get rid of dirt and impurities.

7. Tone – moisturise and prep the skin for the next step of skincare.

8. Face Mask – these come in different forms (sheet masks, wash off masks etc). They can be used nightly or applied 2 – 3 times a week.

9. Essence – enhance the skin’s cellular renewal process, increasing its firmness, elasticity, tone and brightness.

10. Serum / Ampoule / Lotion / Emulsion – provide a nutrient-enriched hit directly to your skin to address specific skin concerns and/or anti-aging issues.

11. Eye Cream – prevent eye bags, dark circles and puffiness by providing a hit of rich moisture directly to your delicate under-eye area.

12. Night Cream  – richer than a day cream, the cream you apply at night should be thick. This helps to maximise your skin’s natural turnover while you sleep and locks in essential nutrients and hydration.

Introducing new products to your skincare routine requires a lot of trial and error testing. Generally when you are introducing new products, use only one to two new products at a time so that you will be able to see clearly what effects it will have on your skin. Sometimes your skin will breakout initially as it is going through an adjusting period with the new skincare products. However, if irritation continues, it could be signalling that you may be allergic to some of the ingredients and there you should stop using the product altogether.

We are always continuously trying to add trending and popular skincare products to our online store. If you have a suggestion for an item, we would like to hear it! Please email us your recommendations at info@keoji.com.au and we will look into them.

When a product in our store uses the term 'whitening', it is referring to brightening your complexion and balancing out your skin tone. Your skin will not turn 'white' in colour as their is no bleach or whitening agents in our skincare products.

Our products are 100% authentic and are sourced from authorized distributors. We pride ourselves on bringing you authentic quality Korean skincare products so that you can have a peace of mind knowing that your products are genuine.

Please check that your email was sent to info@keoji.com.au. We try to respond to all email as soon as possible (normally within the 48 hours). Sometimes our emails may end up in your spam/junk folder so please ensure you have added us to your contacts. You can send us another email to ensure that we do receive it on our end and we will respond to you as soon as possible.