Dated: Monday 11th December 2023
Dear Valued Customers of Keoji,
In these challenging times, where everyone is feeling the weight of the world's economic shifts, we find it more important than ever to connect with you - not just as a business to its customers, but as a community coming together.
As a team that values transparency and genuine connection, we want to share with you the realities we face and the steps we're taking to navigate these waters. Our journey over the past five years has been one of growth, learning, and, most importantly, building relationships - with our dedicated staff and with you, our cherished customers.
The current economic climate in Australia has necessitated some tough decisions for Keoji. We've always prided ourselves on being a customer-centric business, and it is with both regret and hope that we share the following updates:
- The rising operational costs have compelled us to rethink our approach to sustain and continue serving you. But it's not just about surviving; it's about adapting in a way that upholds our core values.
- In a significant move to balance operational efficiency with our commitment to our team, we're reshaping our business model. Our warehouse staff, the backbone of Keoji, are stepping into versatile roles, blending their expertise with office functions.
- We're transitioning our Australia-based warehouse into an office/fulfillment center, embracing a more flexible and dynamic operational method.
- To further streamline our process, we're expanding our presence in Korea, where we can operate more cost-effectively without compromising on the quality and service you've come to expect from us. This expansion means we can now house a significantly larger amount of stock, ensuring that your favorite products are readily available.
Shipping Times Update:
- With our expansion to Korea, your beloved products will now be dispatched from there to our Sydney center for final checks before reaching you. This necessary change adjusts shipping times to 3-5 business days, ensuring every order meets our high-quality standards. We appreciate your understanding as we strive to maintain excellence in our service.
- As this message reaches you on Monday, 11th December 2023, at 8 PM AEST, these changes take effect.
What This Means for You:
- Patience with Shipping: We kindly ask for your understanding as we navigate these changes.
Your Rewards: In gratitude for your patience and continued support:
- We're thrilled to announce a significant price reduction on all current products – enjoy discounts of up to 30-50%.
- This price cut extends beyond sales and includes our "Everyday Savings" and "Bulk Buy" offers.
- New and upcoming products will also reflect these reduced margins, ensuring that you always receive the best value.
- Our commitment to expanding our product range remains steadfast. Expect 20-50 new, curated, and tested products monthly. Plus, we're enhancing our ability to source and offer products you've requested, making your feedback a direct influence on our store's evolution.
Our Best News:
- In these times, where every business decision is critical, our most significant triumph is maintaining our incredible staff – our Keoji family. Their dedication has been the cornerstone of our success, and being able to support them through this period is a victory we share with you.
As we all navigate these turbulent times, your support means more than just business continuity; it represents a community standing strong together. Your patience, understanding, and continued patronage are not just appreciated; they're celebrated as the very essence of what makes Keoji special.
Thank you for being a part of our journey. Together, we will continue to grow, adapt, and thrive.
The Keoji Team